Hospitality and Tourism/Human Services
State Qualifying Event:
The competition evaluates students’ proficiency in providing customer service. The competition involves live, role-playing situations. Competitors demonstrate their ability to perform customer service in both written and oral forms including telephone and computer skills, communications, problem solving, conflict resolution, and business etiquette.
The career competitions of the SkillsUSA Illinois Championships follow the current edition of the SkillsUSA Technical Standards. These are available to professional members (advisors and teachers) as a membership benefit following their submission of membership.